1+1=3, Your Assistant

Becoming a company with a mission, committed to its employees

1+1=3, Votre Assistante is a telephone secretarial team for business, healthcare and legal professionals. Tele-secretaries are therefore confronted throughout the day with a multitude of customers and patients, who can sometimes be unhappy or impatient. The result: a not inconsiderable impact on employees' health.

For Marie-Paule, the company's founder, it has always been essential to ensure the well-being of her employees right from the start. When the CSR initiative was launched, QVCT came naturally to the company.

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Des objectifs à atteindre pour améliorer le bien-être

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• Measuring and raising awareness of stress management and health among all employees
• Developing a corporate culture based on shared governance
• Facilitate the recruitment process and avoid turnover and absenteeism.

The Moha application: a first key to improving everyone's health

In 2022, we deployed the Moha application at 1+1=3, Votre Assistante . Thanks to a daily health and wellbeing questionnaire, we were able to monitor and measure the physical, mental and relational health of our teams, enabling us to identify areas for improvement and propose appropriate actions: 1 workshop on positive thinking and 1 workshop on emotional management.

Already very encouraging figures

Moving towards the QVCT approach in 3 stages

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Measuring for continuous improvement

Moha suggested first of allassessing the situation before embarking on a real QVCT approach: know where you are, so you know where you're going! This began with a briefing with the teams, and an assessment of the QWC strategy at the outset. The employees were then brought into the loop, with an awareness-raising exercise conducted by the Wellness Manager and an internal survey.

We even went a step further with a collaborative "Objectif Mieux-être" workshop to identify areas for improvement, strengths and avenues for development, with volunteer employees.


With all this in hand, we analyzed the results and were able to propose a suitable action plan to 1+1=3, Votre Assitante.

Key results to guide the approach

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Working together for everyone's health

Having identified women's physical health as the area to work on, we went a step further and determined a level of stress and stimulation at work considered to be average, requiring at the very least raising women's awareness and providing them with best practices for managing stress at work.

An action plan for support and autonomy

• 3 employees trained over the year (4 days of training) on developing self-esteem, self-confidence and managing stress and anxiety at work. Training to be repeated in 2024 for 4 new employees.
• Better internal communication on the company's purpose, missions and strategic decisions.
• Setting up weekly wellness and health rituals, with a challenge linked to the number of steps.

100% of employees who attended the training course

• are satisfied with the expert and the training overall
• felt that the content was adapted to the company's context.
• would recommend this course

Enhance the value of 1+1=3, Votre Assistante's commitments with the Happeople label

At the beginning of this year, 1+1=3, Votre Assistante became a company with a mission. Obtaining the Happeople Label became an objective, which was quickly met thanks to our support.

We therefore supported them in their certification to qualify for the label's criteria (QVCT score, health and well-being score, eNPS and social climate). Then, once certified, we sent them an internal and external communication kit to showcase their commitments!

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Promising figures after just 3 months of support

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